Open and Honest, Our Terms and Conditions
We Love Technology aim's to meet or exceed the demands and needs of each customer whose social media, website or computer requires a service or repair with welovetechnology.co.uk
Our Terms and conditions are here to help guide you and ourselves, they are not designed to cause problems.
We are always available to discuss our procedures, you need never think there is a 'wall' between you and us unless you create it.
1. A contract will be binding between welovetechnology.co.uk and the customer upon the booking/accepting of “service, repair or evaluation”.
2. If you request our services via the phone, internet or in person you warrant that you are legally capable of entering into a contract of sale of services and you are at least 18 years old and reside in the UK.
3. All service, repair or evaluation are carried out at the owners risk and welovetechnology.co.uk cannot be liable for any underlying faults that manifest themselves as a result of a repair being carried out.
4. welovetechnology.co.uk will endeavor to provide details of the cost of each repair or service and the work required before the work is done. All work and costs, including additional work must be approved by the customer before any work is carried out if at all possible. However there are times when unexpected issues may arise or customers telephone remain unanswered, therefore we reserve the right to fully repair or to stop work on you're computer, social media or website, we will make these decisions in what we believe are in the customers best interest. If the customer supplies components that we decide are inferior to the original manufacturers component, we reserve the right not to fit the supplied component or offer any warranty, we reserve the right to replace the inferior component with an OEM spec component in order to complete the repair, at the customers expense. welovetechnology.co.uk will always endeavor to contact you about this accordingly.
5. If the service, repair or evaluation cannot be done within 48 hrs of an agreed time due to circumstances beyond welovetechnology.co.uk's control, we will contact the customer and inform them accordingly – this may sometimes be due to components not being delivered or the time required may take longer to complete.
6. Upon completion of the service repair or evaluation welovetechnology.co.uk will contact the customer by phone, email and text message. The customer is required to pay for in full all works that have taken place and collect any hardware within 7 days of welovetechnology.co.uk attempting to contacted the customer. After 7 days an admin/storage fee of £25 will be added to the customers invoice. If the customer has not paid in full within 14 days, we reserve the right to attempt to recover our costs by selling the hardware at online auction at a 99 pence no reserve price listing. The moneys collected from the sale of the hardware may not cover our costs so we will then instruct a debt recovery company to peruse the remainder of the balanced owed. At this point the customer will need to communicate with the debt recovery company/solicitor/small claims court.
7. Special order parts may be required for your computer. These will be an additional charge and we will inform you of the costs.
8. All components used will adhere to the manufacturers warranty and will be of “original equipment manufacturer” (OEM) standard – ensuring all warranties are validated.
9. In addition to your Statutory Rights, a new Hardware Component (but not labour) Warranty is provided for a period of 12 months of work carried out by welovetechnology.co.uk. The Warranty covers replacement defective new components only. It does not cover data loss, diagnostic or investigation as to how the fault occurred. Faults and failures can be caused by other electrical malfunctions which may need to be repaired before a warranty part can be fitted.
10. Any data or information you may have stored on you're computer/device/SD Card or Backup Drive shall remain you're sole responsibility and welovetechnology.co.uk shall not be responsible for any loss or corruption of such data. It shall be you're responsibility to insure that all data on the device is appropriately backed-up and stored off site before handing you're system to us for repair.
11. Our 3 month or 12 month hardware component Warranty is fully dependent upon:
10.(a). welovetechnology.co.uk being given an opportunity to investigate or rectify any faults within a reasonable time frame without interference from any third party (i.e. other technician, a friend or family member or yourself).
10.(b). The manufacturer’s operating instructions being followed.
10.(c). Having the computer system kept well, no signs of abuse or accidental damage. to Include Knocks, Bangs, Cracks, Missing Components, Rounded off Screws, Paint Missing from Screw heads.
10.(d). Full compliance with welovetechnology.co.uk advisories, warnings and information or any instructions provided by welovetechnology.co.uk verbally or in writing. We try to minimise written advisories by 'verbally' advising you. If you do not respond or act upon the verbal advisories you're next invoice will clearly state you're non-compliance. As an example, if we service you're computer and spot an area where a poor repair was carried out in the past, we verbally advise you and you decided not to have it repaired immediately. Then months later the poor repair causes a malfunction and you opt for a repair, you're invoice will state that you were verbally advised previous to the repair. However if you prefer all advisories to be put in writing please inform us and you're invoices will always reflect this no-matter how minor the advisory is.
10.(e). The components, computer, iPad or device we supply NOT being subjected abnormal conditions or unreasonable wear and tear, exterior damage or disassembly.
11. All reconditioned hardware (i.e. computers, iPad's) comes with the remainder of the manufacturers warranty or a 3 month hardware-only warranty from ourselves (whichever is longer). The warranty covers defects in hardware materials only. We may opt to repair/replace or refund the hardware cost only, depending upon stock levels. Custom computer setups (an example would be an apple computer configured with Windows operating system) are only covered with a hardware warranty. Software or Data recovery or On-Site callouts/collection are not included within any warranty. Buyer is responsible for return postage or the cost of re-setting up (labour and software licences) the computer.
12. Once the service, repair or evaluation has finished, payment will be taken – only upon cleared funds (i.e. BACS payment showing in our account or Card Machine Authorisation number after a chip and pin terminal transaction), will the computer or device be returned to the customer.
13. welovetechnology.co.uk does not accept any liability for any damage or losses suffered by the Customer from the storage of its computer while stored at welovetechnology.co.uk
14. Liquid damage repairs carry no warranty whatsoever. Some liquid damaged systems can appear to function for a short time after repair, then fail. Most technology manufacturers do not entertain any form of repair on liquid damaged systems.
15. The customers computer system is insured against loss or theft for a maximum hardware value of £100 maximum. The customer can have hardware insurance cover on any individual computer system while at welovetechnology.co.uk by paying a £45 insurance premium at the time of drop off. This will cover you're entire computer (base unit, monitor, power supply) up to the value of £1,500 in one single claim for hardware only. This policy does not cover software or data) If you do not pay the Insurance premium upfront you will need to ensure you cover you're system by you're own personal/business insurance policy while it is with us.
16. The customer has the right to cancel the service, repair or evaluation at any time, as long as any of the work to date has been paid for up to the point of cancellation.
17. welovetechnology.co.uk will not be responsible or liable for any unforeseeable losses; losses that were not caused by welovetechnology.co.uk employees, agents or representatives' negligence or for any business losses. An example would be, a repair taking longer than expected or components lost in the mail.
18. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the components supplied are of satisfactory quality and are fit for their purpose and that the products and services offered correspond with their description.
19. welovetechnology.co.uk will not be responsible for any loss of valuable items left by the customer in our premises and are not connected to you're computer or damage to such items.
20. welovetechnology.co.uk will not be liable for any damage or delay in the services provided if the reasons are down to “an act of God”, “industrial action such as strikes”, “government disputes” or factors to be deemed out of control of welovetechnology.co.uk.
21. Health and Safety laws will apply where applicable when each customers computer is serviced, repaired or evaluated.
22. Any complaint with respect to any service offered by welovetechnology.co.uk must be restricted to communications with welovetechnology.co.uk only. welovetechnology.co.uk will not be liable for resolving any mistakes, issues or problems unless all correspondence remains solely with welovetechnology.co.uk. An example would be using social media to voice a complaint. If a customer does not restrict their communication to welovetechnology.co.uk only. We will assume the customer has no intention of resolving the matter.
23. welovetechnology.co.uk will endeavor to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, welovetechnology.co.uk will notify the customer accordingly.
23. welovetechnology.co.uk will not be liable for any faults if you remove a computer from our premises with verbal warnings or written advisories on you're Invoice, the customer accepts full liability related to or including the advisories.
24. In the event of any dispute regarding payment for works carried out on a website or social media account welovetechnology.co.uk holds the right to close the website or social media account until the dispute has been resolved, the customer may loose online data which may be unrecoverable.
25. welovetechnology.co.uk will not pass on your personal details to any third party. Any personal information you provide may be used to notify you when your system is ready for collection, we may also use it to send you text or email messages from time to time informing you of any new services we provide.
26. welovetechnology.co.uk has no obligation to refund or exchange components that have not been found to be defective. welovetechnology.co.uk also has no obligation to refund or exchange any component that is not accompanied by a valid receipt/paid invoice.
27. Remote Sessions can last from a few minutes to a maximum of one hour. Each Session is chargeable at £30. By Using our services you are entering into a verbal agreement to make full payment for the remote session within 3 calendar days of the session ending.
28. Restocking fee. If within the first 15 days of purchase you wish to return a computer a re-stocking fee of 30% will apply. The computer will need to be in immaculate condition with boxes and packaging intact. If there is any damage such as scratches/fingermarks to a screen or chassis, dust ingress into the bezel around the screen keyboard, mouse or USB ports, this will not be accepted for any refund as we will not be able to sell the computer as-new or in the condition it was provided to you. The computer must be running an unmodified operating system and software. If we have to remove your data/setting or reset the computer back to factory there will be an additional fee to cover our engineers time at @£50 per hour.
28a. A Refund or Exchange. or Credit Note will be offered at our discretion. Less any workshop fees/Re stocking fee.
28b. Due to GDPR we can only deal with the original purchaser of the computer or service.
28c. If you have purchased a custom computer system (and example would by the selection of a different operating system to that which would have originally been supplied with the computer, So from Windows 10 Home, to then choosing Windows 10 Professional). If your computer has had custom setup including data transfer from an existing computer or drive, email setup etc. This is classed as a Custom Setup. These computers are custom configured for you and are not returnable or refundable without a considerable cost in wiping the computer and setting it back up as a standard computer for re-sale. our Workshop Fee's for resetting the computer start at £150 labour and plus any software licences required, this also assumes its physical condition is resell-able. If there is dust, contamination, damage, polishes or marks of any kind. So its unlikely the custom configured computer will ever be able to be sold as new. Therefore a re-stocking fee of 30% of the initial cost of the hardware will apply on top of the £150 workshop fee to reset the computer (this service includes the secure wiping of your data from the computer to military standards). Refunds/Returns are at our discretion with custom computer setups. If you want to return a custom setup computer within 15 days of purchase please contact us for instructions.
28d. Computer or equipment left with us for more than 48 hours of us contacting you after an evaluation for refund will be subject to a £5 per day storage per piece of equipment. An example would be a laptop computer and external hard drive, this is classed as two items and would be subject to a £10 per day storage fee.
29. Website Design. When you commission us to create a website, The website is non-transferable to any another host. We can download a copy of your website and email it to you (as long as the site doesn't exceed googles 25Mb email attachment size). Once your website is deleted from our host, it is non-recoverable and can not be re-instated.
29. You're statutory rights are not affected (as to you're rights to withdraw from the contract) but otherwise, all purchases are non-exchangeable, non-refundable and non-transferable.
30. In the event of non-payment in full or part to welovetechnology.co.uk you agree for us to post your information on social media or other online services in order to help other businesses/persons to be aware of you're non-payment.
31 Some services such as website hosting, level 2 and 3 data recovery is out-sourced to third party companies, welovetechnology.co.uk will not be held responsible for any losses arising from failure of a third party's systems or services.
32 Invoices over 14 days past due will have any and all discounts removed and the invoice re-issued. Invoices over 20 days past due will have an admin fee applied at £10 per day thereafter. If an invoice goes past 30 days past due, we will hand the debt to a debt recovery company and will no longer be able to assist the client.
33. Unauthorised copying of these Terms and Conditions will give rise to a claim for damages and/or be a criminal offence. These Terms and Conditions were created for the sole use of welovetechnology.co.uk
Magnificent 12 Competition Terms/Conditions
There is no cash or credit alternative to any prize offered.
Each Draw will be filmed and uploaded onto our Social Media
Only invoice payments of over £250 by BACS will be included in the Magnificent Twelve Draw
Each Winner will participate in Photographic and or Video Publicity for We Love Technology
Each prize is Brand New, Warranty starts on the actual date of purchase, not the date of winning the prize. Most prizes are purchased a month in advance.
In the event of a warranty claim, the prize must be returned in its original box and We Love Technology will deal directly with the original seller upon your behalf.
Each entrant must pay by BACS transfer, once payment is confirmed they will then be offered a selection of available numbers.
Each number allocated is on a first come first served basis. An example is: If you are offered a number and delay responding and someone else selects your number, then you will need to choose another number.
There is no cash alternative in the event of a warranty claim
Thew winner will not hold We Love Technology liable for any faults, loss of income or damages of any type, occurred by use of the prize.
Once a prize is allocated to a winner the winner must arrange to collect from our office within 3 days. There is no postal option
Accidental Damage, Scratches or Abuse are not covered under warranty.
To randomise the numbers, all 12 sheets have been pre-printed and a stick on scratch off covers the winning number. We then shuffle the cards and each month take a card from the top of the stack to use as our competition card.
Scratch off and winner announcement is recorded on video and uploaded onto our social media. Entrants names will remain online to show there is no favoritism or cheating.
We are a friendly I.T. company If you have a problem, just talk to us in a civil manner and we will aim to resolve any problems. As most people will appreciate, our staff are entitled to work without fear or intimidation. With the help of police and our solicitors we will vigorously pursue those who threaten or assault any member of staff. If a situation occurs that involve customers behaving badly that is, customers who behave in a way that is problematic or violates the exchange contract between us and the customer. We reserve the right to remove any components/software we have fitted from you're computer and reclaim our labour costs if we deem our staff have been intimidated in any way.
THESE TERMS AND CONDITIONS AND THE GUARANTEE TERMS CONTAINED IN THEM DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MIS-DESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY WE LOVE TECHNOLOGY IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK. FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST WITH INFORMATION REQUIRED BY THE CONSUMER PROTECTION ACT.
Our Terms and conditions are here to help guide you and ourselves, they are not designed to cause problems.
We are always available to discuss our procedures, you need never think there is a 'wall' between you and us unless you create it.
1. A contract will be binding between welovetechnology.co.uk and the customer upon the booking/accepting of “service, repair or evaluation”.
2. If you request our services via the phone, internet or in person you warrant that you are legally capable of entering into a contract of sale of services and you are at least 18 years old and reside in the UK.
3. All service, repair or evaluation are carried out at the owners risk and welovetechnology.co.uk cannot be liable for any underlying faults that manifest themselves as a result of a repair being carried out.
4. welovetechnology.co.uk will endeavor to provide details of the cost of each repair or service and the work required before the work is done. All work and costs, including additional work must be approved by the customer before any work is carried out if at all possible. However there are times when unexpected issues may arise or customers telephone remain unanswered, therefore we reserve the right to fully repair or to stop work on you're computer, social media or website, we will make these decisions in what we believe are in the customers best interest. If the customer supplies components that we decide are inferior to the original manufacturers component, we reserve the right not to fit the supplied component or offer any warranty, we reserve the right to replace the inferior component with an OEM spec component in order to complete the repair, at the customers expense. welovetechnology.co.uk will always endeavor to contact you about this accordingly.
5. If the service, repair or evaluation cannot be done within 48 hrs of an agreed time due to circumstances beyond welovetechnology.co.uk's control, we will contact the customer and inform them accordingly – this may sometimes be due to components not being delivered or the time required may take longer to complete.
6. Upon completion of the service repair or evaluation welovetechnology.co.uk will contact the customer by phone, email and text message. The customer is required to pay for in full all works that have taken place and collect any hardware within 7 days of welovetechnology.co.uk attempting to contacted the customer. After 7 days an admin/storage fee of £25 will be added to the customers invoice. If the customer has not paid in full within 14 days, we reserve the right to attempt to recover our costs by selling the hardware at online auction at a 99 pence no reserve price listing. The moneys collected from the sale of the hardware may not cover our costs so we will then instruct a debt recovery company to peruse the remainder of the balanced owed. At this point the customer will need to communicate with the debt recovery company/solicitor/small claims court.
7. Special order parts may be required for your computer. These will be an additional charge and we will inform you of the costs.
8. All components used will adhere to the manufacturers warranty and will be of “original equipment manufacturer” (OEM) standard – ensuring all warranties are validated.
9. In addition to your Statutory Rights, a new Hardware Component (but not labour) Warranty is provided for a period of 12 months of work carried out by welovetechnology.co.uk. The Warranty covers replacement defective new components only. It does not cover data loss, diagnostic or investigation as to how the fault occurred. Faults and failures can be caused by other electrical malfunctions which may need to be repaired before a warranty part can be fitted.
10. Any data or information you may have stored on you're computer/device/SD Card or Backup Drive shall remain you're sole responsibility and welovetechnology.co.uk shall not be responsible for any loss or corruption of such data. It shall be you're responsibility to insure that all data on the device is appropriately backed-up and stored off site before handing you're system to us for repair.
11. Our 3 month or 12 month hardware component Warranty is fully dependent upon:
10.(a). welovetechnology.co.uk being given an opportunity to investigate or rectify any faults within a reasonable time frame without interference from any third party (i.e. other technician, a friend or family member or yourself).
10.(b). The manufacturer’s operating instructions being followed.
10.(c). Having the computer system kept well, no signs of abuse or accidental damage. to Include Knocks, Bangs, Cracks, Missing Components, Rounded off Screws, Paint Missing from Screw heads.
10.(d). Full compliance with welovetechnology.co.uk advisories, warnings and information or any instructions provided by welovetechnology.co.uk verbally or in writing. We try to minimise written advisories by 'verbally' advising you. If you do not respond or act upon the verbal advisories you're next invoice will clearly state you're non-compliance. As an example, if we service you're computer and spot an area where a poor repair was carried out in the past, we verbally advise you and you decided not to have it repaired immediately. Then months later the poor repair causes a malfunction and you opt for a repair, you're invoice will state that you were verbally advised previous to the repair. However if you prefer all advisories to be put in writing please inform us and you're invoices will always reflect this no-matter how minor the advisory is.
10.(e). The components, computer, iPad or device we supply NOT being subjected abnormal conditions or unreasonable wear and tear, exterior damage or disassembly.
11. All reconditioned hardware (i.e. computers, iPad's) comes with the remainder of the manufacturers warranty or a 3 month hardware-only warranty from ourselves (whichever is longer). The warranty covers defects in hardware materials only. We may opt to repair/replace or refund the hardware cost only, depending upon stock levels. Custom computer setups (an example would be an apple computer configured with Windows operating system) are only covered with a hardware warranty. Software or Data recovery or On-Site callouts/collection are not included within any warranty. Buyer is responsible for return postage or the cost of re-setting up (labour and software licences) the computer.
12. Once the service, repair or evaluation has finished, payment will be taken – only upon cleared funds (i.e. BACS payment showing in our account or Card Machine Authorisation number after a chip and pin terminal transaction), will the computer or device be returned to the customer.
13. welovetechnology.co.uk does not accept any liability for any damage or losses suffered by the Customer from the storage of its computer while stored at welovetechnology.co.uk
14. Liquid damage repairs carry no warranty whatsoever. Some liquid damaged systems can appear to function for a short time after repair, then fail. Most technology manufacturers do not entertain any form of repair on liquid damaged systems.
15. The customers computer system is insured against loss or theft for a maximum hardware value of £100 maximum. The customer can have hardware insurance cover on any individual computer system while at welovetechnology.co.uk by paying a £45 insurance premium at the time of drop off. This will cover you're entire computer (base unit, monitor, power supply) up to the value of £1,500 in one single claim for hardware only. This policy does not cover software or data) If you do not pay the Insurance premium upfront you will need to ensure you cover you're system by you're own personal/business insurance policy while it is with us.
16. The customer has the right to cancel the service, repair or evaluation at any time, as long as any of the work to date has been paid for up to the point of cancellation.
17. welovetechnology.co.uk will not be responsible or liable for any unforeseeable losses; losses that were not caused by welovetechnology.co.uk employees, agents or representatives' negligence or for any business losses. An example would be, a repair taking longer than expected or components lost in the mail.
18. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the components supplied are of satisfactory quality and are fit for their purpose and that the products and services offered correspond with their description.
19. welovetechnology.co.uk will not be responsible for any loss of valuable items left by the customer in our premises and are not connected to you're computer or damage to such items.
20. welovetechnology.co.uk will not be liable for any damage or delay in the services provided if the reasons are down to “an act of God”, “industrial action such as strikes”, “government disputes” or factors to be deemed out of control of welovetechnology.co.uk.
21. Health and Safety laws will apply where applicable when each customers computer is serviced, repaired or evaluated.
22. Any complaint with respect to any service offered by welovetechnology.co.uk must be restricted to communications with welovetechnology.co.uk only. welovetechnology.co.uk will not be liable for resolving any mistakes, issues or problems unless all correspondence remains solely with welovetechnology.co.uk. An example would be using social media to voice a complaint. If a customer does not restrict their communication to welovetechnology.co.uk only. We will assume the customer has no intention of resolving the matter.
23. welovetechnology.co.uk will endeavor to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, welovetechnology.co.uk will notify the customer accordingly.
23. welovetechnology.co.uk will not be liable for any faults if you remove a computer from our premises with verbal warnings or written advisories on you're Invoice, the customer accepts full liability related to or including the advisories.
24. In the event of any dispute regarding payment for works carried out on a website or social media account welovetechnology.co.uk holds the right to close the website or social media account until the dispute has been resolved, the customer may loose online data which may be unrecoverable.
25. welovetechnology.co.uk will not pass on your personal details to any third party. Any personal information you provide may be used to notify you when your system is ready for collection, we may also use it to send you text or email messages from time to time informing you of any new services we provide.
26. welovetechnology.co.uk has no obligation to refund or exchange components that have not been found to be defective. welovetechnology.co.uk also has no obligation to refund or exchange any component that is not accompanied by a valid receipt/paid invoice.
27. Remote Sessions can last from a few minutes to a maximum of one hour. Each Session is chargeable at £30. By Using our services you are entering into a verbal agreement to make full payment for the remote session within 3 calendar days of the session ending.
28. Restocking fee. If within the first 15 days of purchase you wish to return a computer a re-stocking fee of 30% will apply. The computer will need to be in immaculate condition with boxes and packaging intact. If there is any damage such as scratches/fingermarks to a screen or chassis, dust ingress into the bezel around the screen keyboard, mouse or USB ports, this will not be accepted for any refund as we will not be able to sell the computer as-new or in the condition it was provided to you. The computer must be running an unmodified operating system and software. If we have to remove your data/setting or reset the computer back to factory there will be an additional fee to cover our engineers time at @£50 per hour.
28a. A Refund or Exchange. or Credit Note will be offered at our discretion. Less any workshop fees/Re stocking fee.
28b. Due to GDPR we can only deal with the original purchaser of the computer or service.
28c. If you have purchased a custom computer system (and example would by the selection of a different operating system to that which would have originally been supplied with the computer, So from Windows 10 Home, to then choosing Windows 10 Professional). If your computer has had custom setup including data transfer from an existing computer or drive, email setup etc. This is classed as a Custom Setup. These computers are custom configured for you and are not returnable or refundable without a considerable cost in wiping the computer and setting it back up as a standard computer for re-sale. our Workshop Fee's for resetting the computer start at £150 labour and plus any software licences required, this also assumes its physical condition is resell-able. If there is dust, contamination, damage, polishes or marks of any kind. So its unlikely the custom configured computer will ever be able to be sold as new. Therefore a re-stocking fee of 30% of the initial cost of the hardware will apply on top of the £150 workshop fee to reset the computer (this service includes the secure wiping of your data from the computer to military standards). Refunds/Returns are at our discretion with custom computer setups. If you want to return a custom setup computer within 15 days of purchase please contact us for instructions.
28d. Computer or equipment left with us for more than 48 hours of us contacting you after an evaluation for refund will be subject to a £5 per day storage per piece of equipment. An example would be a laptop computer and external hard drive, this is classed as two items and would be subject to a £10 per day storage fee.
29. Website Design. When you commission us to create a website, The website is non-transferable to any another host. We can download a copy of your website and email it to you (as long as the site doesn't exceed googles 25Mb email attachment size). Once your website is deleted from our host, it is non-recoverable and can not be re-instated.
29. You're statutory rights are not affected (as to you're rights to withdraw from the contract) but otherwise, all purchases are non-exchangeable, non-refundable and non-transferable.
30. In the event of non-payment in full or part to welovetechnology.co.uk you agree for us to post your information on social media or other online services in order to help other businesses/persons to be aware of you're non-payment.
31 Some services such as website hosting, level 2 and 3 data recovery is out-sourced to third party companies, welovetechnology.co.uk will not be held responsible for any losses arising from failure of a third party's systems or services.
32 Invoices over 14 days past due will have any and all discounts removed and the invoice re-issued. Invoices over 20 days past due will have an admin fee applied at £10 per day thereafter. If an invoice goes past 30 days past due, we will hand the debt to a debt recovery company and will no longer be able to assist the client.
33. Unauthorised copying of these Terms and Conditions will give rise to a claim for damages and/or be a criminal offence. These Terms and Conditions were created for the sole use of welovetechnology.co.uk
Magnificent 12 Competition Terms/Conditions
There is no cash or credit alternative to any prize offered.
Each Draw will be filmed and uploaded onto our Social Media
Only invoice payments of over £250 by BACS will be included in the Magnificent Twelve Draw
Each Winner will participate in Photographic and or Video Publicity for We Love Technology
Each prize is Brand New, Warranty starts on the actual date of purchase, not the date of winning the prize. Most prizes are purchased a month in advance.
In the event of a warranty claim, the prize must be returned in its original box and We Love Technology will deal directly with the original seller upon your behalf.
Each entrant must pay by BACS transfer, once payment is confirmed they will then be offered a selection of available numbers.
Each number allocated is on a first come first served basis. An example is: If you are offered a number and delay responding and someone else selects your number, then you will need to choose another number.
There is no cash alternative in the event of a warranty claim
Thew winner will not hold We Love Technology liable for any faults, loss of income or damages of any type, occurred by use of the prize.
Once a prize is allocated to a winner the winner must arrange to collect from our office within 3 days. There is no postal option
Accidental Damage, Scratches or Abuse are not covered under warranty.
To randomise the numbers, all 12 sheets have been pre-printed and a stick on scratch off covers the winning number. We then shuffle the cards and each month take a card from the top of the stack to use as our competition card.
Scratch off and winner announcement is recorded on video and uploaded onto our social media. Entrants names will remain online to show there is no favoritism or cheating.
We are a friendly I.T. company If you have a problem, just talk to us in a civil manner and we will aim to resolve any problems. As most people will appreciate, our staff are entitled to work without fear or intimidation. With the help of police and our solicitors we will vigorously pursue those who threaten or assault any member of staff. If a situation occurs that involve customers behaving badly that is, customers who behave in a way that is problematic or violates the exchange contract between us and the customer. We reserve the right to remove any components/software we have fitted from you're computer and reclaim our labour costs if we deem our staff have been intimidated in any way.
THESE TERMS AND CONDITIONS AND THE GUARANTEE TERMS CONTAINED IN THEM DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MIS-DESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY WE LOVE TECHNOLOGY IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK. FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST WITH INFORMATION REQUIRED BY THE CONSUMER PROTECTION ACT.
